Privacy Policy
This Privacy Policy describes how ORIVANCE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ORIVANCE.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
1. Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: including your name, address, phone number, and email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: including your username, password, security questions and other information used for account security purposes.
- Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.
2. Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection, IP address, and other interactions.
3. Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify (our platform partner) and payment processors who collect payment data to fulfill your orders securely.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to fulfill orders, process payments, facilitate shipping, handle returns and exchanges, manage accounts, and enhance your shopping experience.
- Marketing and Advertising: We may send marketing communications by email or text message and tailor promotions and advertisements to your preferences.
- Security and Fraud Prevention: We use information to detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
- Customer Support & Service Improvement: We use information to respond to customer inquiries and improve our digital offerings.
Cookies & Tracking Technologies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may impact certain store features and functionalities.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business operations, and legal compliance:
| Category | Categories of Recipients |
|---|---|
| Identifiers (Name, contact details, account data) | Vendors and service providers (IT management, payment processors, fulfillment & shipping partners, customer support) |
| Commercial Information (Order history, purchase details) | Payment processors, shipping carriers, business and marketing partners |
| Internet / Network Activity (Usage Data, device info) | Analytics providers, marketing partners, Shopify |
| Geolocation Data (IP-derived location) | Logistics partners, fraud prevention services |
* We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Your Rights & Choices
Depending on applicable laws in your jurisdiction, you may have the following rights regarding your personal information:
Right to Access / Know
Request access to the personal data we hold about you and how it is processed.
Right to Delete
Request deletion of personal information we maintain about you.
Right to Correct
Request correction of any inaccurate or incomplete personal information.
Right of Portability
Receive a copy of your personal data to transfer to another service.
Withdrawal of Consent
Withdraw consent for marketing or data processing at any time.
Communication Preferences
Opt-out of promotional emails via the unsubscribe link provided.
Security & Data Retention
We implement robust technical and operational measures to protect your information. How long we retain your data depends on operational requirements, contract fulfillment, legal compliance, and dispute resolution.
Contact Us
If you have questions or complaints regarding our privacy practices, please contact our support team: